Shipping
Fab-Cut System’s online store does not currently offer shipping outside of Canada. For international orders please call us at 1-844-575-4500.
Shipping Costs & Restrictions: Orders will only be processed when all items are in stock. If you’d like, we can split your order (additional charges may apply).
Shipping to P.O. Boxes
Canada Post handles deliveries to PO Boxes for items under 60lbs. For heavier items, we may contact you to arrange an alternative address. For faster delivery, we recommend using a street address.
Delivery & Signature
High-value orders may require a signature upon delivery. If you’re unavailable, the courier will leave a notice for re-delivery or pickup. For orders that don’t require a signature, the package will be left at your designated location.
Customers are responsible for ensuring someone is available to receive your package. If delivery fails, re-delivery fees may apply. If your package is held at a pick-up facility, you must retrieve it within the specified timeframe.
Additional Shipping Fees
Some items may have additional shipping fees due to size, weight, or special handling needs. If extra fees apply, our team will contact you before processing your order.
- Overweight & Oversized Items: Products over 65lbs or oversized may incur extra charges.
- Dangerous Goods: Items marked as dangerous will have a $125 non-refundable fee added to the checkout.
- Remote Locations: Orders to remote areas may incur extra fees. We’ll notify you if this applies.
Shipping Insurance (Order Protection)
Order Protection is an optional shipping insurance available by phone. This coverage protects your order in the event it is lost, stolen, or damaged during transit. If an issue arises after your order leaves our warehouse, Order Protection provides a hassle-free way to have your order replaced or refunded within days.
- Important: Fab-Cut is not responsible for items lost or stolen after they are marked as delivered by the courier. To ensure your order is protected, we recommend selecting Order Protection at checkout.
- If shipment fails to arrive UPS offers $100 delivery insurance which will be automatically added to your order during checkout.
- In the event of a delivery issue, customers must contact Fab-Cut to open a claim as soon as possible.
Shipping Issues
If you have any issues (lost package, delay, or damage), contact us immediately at sales@fab-cut.com or call 1-844-575-4500
Incorrect or Incomplete Addresses
Fab-Cut is not responsible for issues caused by incorrect or incomplete addresses. Please double-check your address to avoid delays or returns. If an order is returned due to an incorrect address, customers will be responsible for reshipping fees.
Inspect Upon Delivery
We recommend inspecting your package as soon as it arrives. If the item is damaged or if the packaging appears compromised, please contact us right away to resolve any issues quickly.
Estimated Delivery Times & Options
Estimated Delivery Times
Processing Time: Orders with in-stock items are processed within 1-3 business days (excluding weekends).
Estimated Delivery Times (after processing):
- Greater Toronto Area: 1-2 business days
- Rest of Ontario: 3-4 business days
- Manitoba & West: 3-6 business days
- Quebec & East: 3-6 business days
- NWT & Yukon: 10-14 business days (not eligible for free shipping)
Note: These are estimates and may vary due to factors like weather, courier delays, or busy periods. For peak seasons (e.g. Black Friday, Christmas), please allow extra time for processing.
Expedited Delivery Options
Need it fast? We offer quicker options through ups for an extra fee. Availability depends on your location.
UPS/Expedited options are available at checkout with estimated delivery times.
Note: Expedited services require processing within 1 business day, but during high-volume periods, processing may take longer.
Returns
Customers are responsible for return shipping fees, unless your return is due to our error (e.g., defective or incorrect items). We will cover shipping costs associated with an error on our part.
If you received free shipping during a promotional event and are returning an item, the original shipping cost will be deducted from your refund.