Customer Support - Fab-Cut® Systems Inc.

"Custom Fabricated CNC Plasma Cutting Systems To Meet Your Everyday Needs"


7:30 am – 5:00 pm EST Monday to Thursday
7:30 am – 12:00 pm EST Friday

Customer Support

At Fab-Cut® we understand how important it is to have reliable, customer technical support. Our team are ready to answer your questions and help you through any issue that you may encountered with your system.  We use an internet based program called Team Viewer which is installed on all our customer computers. This allows us the opportunity to log into your system so that we can see exactly what you see. This makes it easy for us to answer your questions or walk you through set-up and adjustments that might need to be made. This also how we help train our customers in how to run their systems.

Our team at Fab-Cut® Systems knows how important it is to keep your new machine fully maintained as well as properly operated by technicians in order to achieve high quality cuts every time.

In order to achieve this, we have created the Fab-Cut® University section on this website and it is full of useful information for our valued customers. This will help our customers achieve all that they expect in the system they have purchased from us.

Customer Support
Hi quality cuts

Fab-Cut Team Contact Information

Canadian & International Sales


Parts Sales

Senior Technician and Software Support

  • Ken Mackinnon
     5+ years tech support experience
  • Ken Kuznetsov, P.Eng., MSc (Electronics and Telecommunications)
    15+ years engineering and electronics experience
    (Kjellberg & Eckelmann Systems)
  • Tony Ter Huurne – Electrical Assembly (Kjellberg & Eckelmann Systems)
    10+ years experience

Assembly & Software Support

  • Denis Labrecque – Lead Hand & Flashcut CNC Software Support
    Bilingual and 34+ years IT experience
  • Shawn Bolt – Flashcut CNC Software Support
  • Rick Pollard – Assembly
    20+ years electrical systems experience
  • Ryan Pugh – Assembly
    10+ years experience
  • Kristian Zlatanovski – Assembly
    4+ years experience
  • Brent Bolt – Packaging & Shipping
    Retired WO 21 year Supply Tech – military veteran


  • Ernie Rider
    42+ years machining and fabrication experience

Metal Fabrication Team

  • Michael Lachance – Lead Hand
    10+ years welding and metal fabrication experience
  • Christopher McWhinnie
    10+ years welding and metal fabrication experience

Reach us at 613-389-7761

Or International Toll Free at

 For tech support, e-mail our tech support team directly at

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Contact Fab-Cut® Systems Now!

Fab-Cut® Systems Inc manufactures The Fab-Cut® CNC plasma cutting table to meet the needs of our large variety of customers. Fab-Cut® can provide CNC Plasma cutting tables for most welding, machining, fabrication, agricultural, HVAC, equipment, router, pipe, sheet metal, body & cabinet shops.

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