Customer Support

At Fab-Cut® we understand how important it is to have reliable, customer technical support. Our team are ready to answer your questions and help you through any issue that you may encountered with your system.  We use an internet based program called Team Viewer which is installed on all our customer computers. This allows us the opportunity to log into your system so that we can see exactly what you see. This makes it easy for us to answer your questions or walk you through set-up and adjustments that might need to be made. This also how we help train our customers in how to run their systems.

Our team at Fab-Cut® Systems knows how important it is to keep your new machine fully maintained as well as properly operated by technicians in order to achieve high quality cuts every time.

In order to achieve this, we have created the Fab-Cut® University section on this website and it is full of useful information for our valued customers. This will help our customers achieve all that they expect in the system they have purchased from us.

Fab-Cut Team Contact Information

Canadian & International Sales

• René Barnes
  President / Partner
  rene@fab-cut.com
  

Administration

• Laurie Barnes
  Partner / Accounting
  laurie@fab-cut.com
• Cindy Legge
  Office Administrator
  cindy@fab-cut.com

Parts Sales

• Ann Rider
  sales@fab-cut.com

Senior Technician and Software Support

• Eric Bearisto – Senior Tech Flashcut CNC & iCNC Software Support
  Retired WO – 27 years
  eric@fab-cut.com
• Ken Mackinnon
  30+ years automotive repair
  techsupport@fab-cut.com
• Ken Kuznetsov, P.Eng., MSc (Electronics and Telecommunications)
  15+ years engineering and electronics experience
  (Kjellberg & Eckelmann Systems)
• Tony Ter Huurne – Electrical Assembly (Kjellberg & Eckelmann Systems)
  10+ years experience

Assembly & Software Support

• Denis Labrecque – Lead Hand & Flashcut CNC Software Support
  Bilingual and 34+ years IT experience
• Shawn Bolt – Flashcut CNC Software Support
• Rick Pollard – Assembly
  20+ years electrical systems experience
• Ryan Pugh – Assembly
  10+ years experience
• Kristian Zlatanovski – Assembly
  4+ years experience
• Brent Bolt – Packaging & Shipping
  Retired WO 21 year Supply Tech – military veteran
• Daniel Jette – Warehouse Support
  Retired Cpl 35 years (bilingual in English/French)

Machinist

• Ernie Rider
  42+ years machining and fabrication experience

Metal Fabrication Team

• Michael Lachance – Lead Hand
  10+ years welding and metal fabrication experience
• Sam Davison
  10+ years welding and metal fabrication experience
• Randy Ackley
  10+ years welding and metal fabrication experience
• Gord Burns
  15+ years experience as a welder/fitter and mechanical assembler