Customer Support

At Fab-Cut® we understand how important it is to have reliable, customer technical support. Our team are ready to answer your questions and help you through any issue that you may encountered with your system.  We use an internet based program called Team Viewer which is installed on all our customer computers. This allows us the opportunity to log into your system so that we can see exactly what you see. This makes it easy for us to answer your questions or walk you through set-up and adjustments that might need to be made. This also how we help train our customers in how to run their systems.

Our team at Fab-Cut® Systems knows how important it is to keep your new machine fully maintained as well as properly operated by technicians in order to achieve high quality cuts every time.

In order to achieve this, we have created the Fab-Cut® University section on this website and it is full of useful information for our valued customers. This will help our customers achieve all that they expect in the system they have purchased from us.

Fab-Cut Team Contact Information

Canadian & International Sales

• René Barnes
  President / Partner
  

Administration

• Laurie Barnes
  Partner / Accounting
• Shawn Bolt – Flashcut CNC Software Support
  Office Manager
  
• Cindy Legge
  Office Administrator

Parts Sales

• Ann Rider

Senior Technician and Software Support

• Ken Mackinnon
   5+ years tech support experience
• Ken Kuznetsov, P.Eng., MSc (Electronics and Telecommunications)
  15+ years engineering and electronics experience
  (Kjellberg & Eckelmann Systems)
  Tony Ter Huurne – Electrical Assembly (Kjellberg & Eckelmann Systems)
  10+ years experience

Assembly & Software Support

• Denis Labrecque – Lead Hand & Flashcut CNC Software Support
  Bilingual and 34+ years IT experience
• Rick Pollard – Assembly
  20+ years electrical systems experience
• Brent Bolt – Packaging & Shipping
  Retired WO 21 year Supply Tech – military veteran
• Taylor Brown
  2+ Years Industrial Painter

Machinist

• Ernie Rider
  42+ years machining and fabrication experience
• Bradley Hunter
  30+ years maching and fabrication experience.

Metal Fabrication Team

• Michael Lachance – Lead Hand
  10+ years welding and metal fabrication experience
• Doug Gerrond
  
• 5+ years welding and metal fabrication experience